Terms, in plain language

This is the whole agreement for a website build and its monthly care plan. Read it before you pay. The packages sheet it refers to comes with your quote — ask for it first if you would rather read both together.

Version 2, 6 September 2026. Where a written Product-tier scope differs from this page, the scope wins. Not yet reviewed by a lawyer.

Who you are contracting with

This agreement is with BuiltByTyler LLC, a California limited liability company, of Monterey, California. Everywhere below that I write "I", that means the company. I am Tyler Wade; I own it, I do the work, and I sign for it.

What the agreement is

This page, the package you bought as it is described in the packages sheet, and any written scope or add-on quote you have said yes to. That is all of it. Emails, calls, my website and anything I said while selling you this are not part of the agreement unless one of those three says it. If I promised you something and it is not written down in one of them, ask me to write it down. I will, and then it counts.

If two of my documents disagree. It happens; I write them all myself. The order is: a written scope you have agreed, then an add-on quote you have said yes to, then this page, then the packages sheet, then the one-page guide, then anything on builtbytyler.com. Higher up wins. If you spot a disagreement, tell me and I will fix the document. You should never be the one carrying the cost of my paperwork.

What you are paying for

A one-off build fee, then a monthly care plan. The build fee covers making the site. The monthly covers hosting it, keeping it patched and backed up, changing it when you ask, and fixing it when it breaks. Prices are in the packages sheet and on builtbytyler.com.

Billing

The build fee and your first month are charged on the day you start. The monthly runs from a month later.
Payment is taken by Stripe on their own secure page. Card details are never entered on, stored on, or passed through anything of mine. Your statement will read BUILTBYTYLER.
No minimum term and no cancellation fee. The monthly renews until you stop it.
If a card payment fails, Stripe retries it quietly over a few days. You will only hear from me if it keeps failing, and then it is one email with a link to update the card. Nothing is switched off while those retries are running.

Price changes. Your monthly is fixed for the first twelve months. After that I can change it, but only with 60 days' notice by email and only once in any twelve months. If you do not want the new price, cancel before it starts and you pay nothing extra. That is the whole of what a price rise can do to you.

If the monthly stops being paid. Stripe retries a failed card quietly for about two weeks and nothing changes while it does. If it still has not gone through, I send you one email with a link to fix it. If that is not sorted fourteen days after that email, hosting stops and the site comes down. None of that touches what is yours: the domain is in your name and stays there, and you get the full copy of the site whether the last month was paid or not. Settle what is owed inside ninety days and I put it straight back up at no charge.

Cancelling

Email me at twade@builtbytyler.com and say you want to stop. That is the whole process — no form, no phone call, no fee, and no notice period.

I reply inside one working day to confirm, and that reply is your receipt. Cancelling counts from the date on your email, not the date of my reply, so nothing turns on how fast I read it. If you have not heard back inside two working days, assume it did not arrive and text me on (281) 739-8942. I am not going to charge you for a month because an email went to spam, but I cannot cancel something I never saw.

Your site stays up until the end of the month you have already paid for. Nothing is refunded for part of a month, and nothing further is charged. You keep everything in the next section.

What you own

Your domain. Registered in your name, on your card, at Cloudflare Registrar, from the day we set it up. The account is yours and the login is yours; I do not keep it. What I hold is your say-so to point the domain at whatever is hosting your site, and nothing else. When you leave, I point it wherever you tell me to and then I am out of it. I never hold your domain and I could not hold it hostage if I wanted to. If I ever register a name for you before you have paid — to stop someone else taking it while we are still talking — I move it into your account on the onboarding call, at what it cost me, and it is yours from that moment.
Your site. Everything that makes it yours is yours: your words, your photographs, your logo, the pages as I built them for you. I send you the full copy at go-live, and you can ask for a fresh one at any time, including after you have left.
What stays mine, and what you can do with it. Underneath every site I build is the same framework I wrote and reuse for everyone — the stylesheet, the animation code, the page template, and the tools that put them together. That stays mine. What you get is a licence to it that is permanent, worldwide, free and cannot be taken back: you can use it, host it, change it, and let anyone you hire do the same, as part of your site, for as long as you like. It survives you leaving, which is what makes the line above real, and it goes with the business if you sell it. The one thing it does not let you do is lift the framework out of your site and sell it, licence it, or build sites for other people with it. That is the only thing I hold back, and it is the reason I can build yours in a week at this price.
Other people's work. Some of what runs your site was written by other people and comes with its own free licence — the animation library, the fonts. Those come with your copy under their own terms. Nothing there costs you anything or renews, and I cannot give you more rights in that code than I have myself.
Your content. Your photos, your words, your reviews, your customer enquiries.
Showing your site as my work. I may show your finished site, and pictures of it, as an example of what I build. Nothing private ever goes in it: no enquiries, no numbers, no customer names beyond what is already public on your own page. Tell me you would rather I did not and I will not, and that holds after you leave as well.

When you leave, hosting is what stops, because hosting is what the monthly pays for. You have the code and the domain, so you or anyone you hire can put it straight back up.

What I will do, and how fast

Changes. Sent to you on a preview link, usually within the hour during working hours, and first thing the next morning otherwise. It goes live once you say yes.
If the site goes down. Tell me and I am on it within the hour, 7am to 10pm Pacific, any day, weekends included. Overnight rolls to first thing in the morning.
Anything else that is wrong — a form not reaching you, a broken link, something that looks off — is fixed the same day, Mon–Fri 8am–6pm Pacific.

You are the alarm. Nothing watches your site overnight, so the clock starts when you tell me, not when it happens. If it looks wrong to you, say so; you will not be bothering me, and you are the reason I find out.

Nothing goes live without you seeing it first.

What these times depend on. The clock starts when your message reaches me. I need to be able to reach you to confirm a change before it goes live. And where the fault sits somewhere I do not control — your host, your registrar, a booking tool, your email provider, an internet or power outage, or illness — I will tell you the same day what it is and what I am doing about it, but I cannot promise a time on someone else's system.

If I miss one. Tell me. For each day your site is down and I have not started work on it, I take a day off your monthly. If I miss these times twice in the same month, that month is free and you can leave that day with the site up to the end of it. That credit is the whole of what I owe you for a missed time, and I would rather you never needed it.

What the monthly covers, and where it stops

Included, as often as you like: changing anything already on the site. Words, hours, prices, phone numbers, swapping a photo, adding a review, adding a service to a page that already exists, moving sections around, seasonal changes.

Quoted first, at a fixed price: anything that adds a page, adds a system, or replaces the design. A system is anything that does something rather than says something — booking, payments, ordering, a login, a feed, a second language, or a tool wired to the site.

The grey area, and how I settle it. If one request would take me more than two hours, or if what you have asked for in a calendar month adds up to more than half a day, I tell you before I start and give you a fixed price for the rest of it. I do not bill you for anything you have not agreed to first, and I do not stop doing the small stuff while we sort it out. Two hours is generous on purpose — almost nothing you ask for will get near it — but it means neither of us ever has to argue about what a redesign is.

What is not covered

Third-party costs that are yours either way: your domain renewal, Stripe's transaction fees, a booking tool's own subscription, Google Workspace.
A photographer, if you want a photo day. You hire them and you pay them directly. I will tell you who is good, I will tell them what shots the site needs, and I will be there — but they work for you, not for me.

What I need from you

Accurate details. Hours, phone, address, services. I write from what you and your reviews say, and I will not put a claim on the site that you cannot back up.
Your licence number, if you are a licensed trade in California. It has to appear on the site. That is state law, not my preference, and I will not put a trade site live without it. I check it against the CSLB register before you go live, and again each month while I host you. If your licence lapses, is suspended or is revoked, tell me the same day. I take the number and the trade claims off the page until it is back. That is not me being difficult: advertising contracting work without a current licence is a criminal offence in California, and I would rather your page went quiet for a week than either of us got a citation.
Photos and a logo, or the site keeps using placeholders and says so.

What I warrant

For ninety days after your site goes live, if something I built does not work the way I said it would, I fix it and it costs you nothing. After ninety days that is what the monthly is for, and the monthly does not run out.

What I do not warrant: that the site will never go down, that a host or a third-party tool will keep working, that Google will rank you anywhere, or that the site will bring you any particular number of calls. I say that in the packages sheet and I mean it here.

Other than what is written on this page there are no other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. In plain English: what I have promised you is on this page, and nothing is silently promised on top of it.

What I owe you if something goes wrong

If something I build or host costs you money, what I owe you back is capped at the greater of your build fee or what you have paid me in the twelve months before it happened. I am one person and I cannot carry more than that. What I carry instead is the work: if it is broken I fix it, and I fix it first.

I do not cover lost profit, lost business, or a job you did not win. Not because it does not matter — because nobody can put an honest number on it, and if I had to carry it this would cost you a great deal more than $50 a month.

Two things sit outside that cap and always will: anything I do deliberately or dishonestly, and anything the law does not let me limit. I am not trying to buy my way out of either.

Content and responsibility

Anything you give me stays yours, and you keep the right to use it anywhere. You are responsible for the accuracy of what you tell me about your own business. I am responsible for the site working, for what I build, and for not inventing anything about you.

When you send me a photo, a logo, or words to put on the site, you are telling me two things: that they are yours to give, and that I may publish them on your site and keep them up while the site is up. It stays yours — I am not taking it off you and you can use it anywhere else you like. But if something you sent me turns out to belong to a photographer, a supplier or a former employee who never agreed to this, that is the one thing on the site I cannot check for you, and it lands on you rather than on me. If you are not sure who took a photo, tell me and I will leave it out.

Reviews shown on the site are quoted as the customer wrote them. I do not reword them, and I do not write new ones. If a reviewer asks me to take theirs down, it comes down that day.

If someone sues over what is on the site

What you gave me. If someone comes after either of us over something you gave me to publish — a photo you did not own, a logo, a badge, a claim about your work, a licence number, a review — that one is yours. You cover it, including what it costs me to defend it, and I hand over everything I have on file to help.

What I made. If someone comes after you over something I wrote or built without you — the code, the design, words I drafted — that one is mine, on exactly the same terms.

Either way: tell the other one inside a week of hearing about it, and neither of us settles anything in the other's name without asking first.

Privacy — your customers' details

Enquiries from your forms go to you. They are yours, not mine.

What I do with them. I can see them in passing because I run the site. I use them for one thing only: making your site work and fixing it when it does not. I do not use them for anything else, I do not sell them, I do not add anyone to a list, and I do not keep my own copy beyond what the site needs to get the message to you.

How I look after them. I hold your customers' details to the same standard California law would hold you to if you held them yourself. That is not a favour; it is the deal.

Checking. You can ask me at any time what I hold, where it is, and who else touches it, and I will tell you inside a week. If you want it deleted, say so and it goes.

If I cannot keep this up. If anything changes that stops me meeting these terms — a tool, a host, anything — I tell you before it affects your data, not after.

If something goes wrong. If your customers' details are ever used in a way this section does not allow, you can tell me to stop, and I stop. I fix it, and I tell you what happened and when.

Your Google Business Profile

You add me as a Manager — never an owner, never with your password. I use it for two things: keeping the profile matching the site, and pulling the numbers for your monthly report. I do not change anything on it without telling you first, I do not reply to reviews as you unless you ask me to, and I take myself off it the day you leave. You can remove me in one click at any time and nothing about your site stops working if you do. Everything in the privacy section above applies to whatever I can see there.

If something happens to me

I am one person, so this is a fair thing to ask.

You have the code from day one. I send you the full copy at go-live, not on request — it is in your inbox before you need it.
Your domain is in your name, on your card, so nothing about it depends on me being here.
If I die, sell the business or cannot work, whoever takes it over is bound by this page exactly as I am. If you would rather not deal with them, you can leave that month, no notice and no fee. I can hand this agreement to a buyer or a successor; I cannot hand it to anyone who will not sign up to these terms.
Hosting. Your site runs in accounts in my name. If I am not here to run them, the copy in your inbox and the domain in your name are what put you back up, and any competent developer can do it in an afternoon.

If something goes wrong between us

Tell me. I would rather fix it than argue about it, and you can leave at the end of the month either way. That is deliberate: I would rather earn month thirteen than trap you into it.

Before either of us files anything, whoever is unhappy emails the other, says what is wrong and what would fix it, and we get thirty days to sort it out. Most things end there.

If that fails, either of us can go to court. There is no arbitration clause on this page and there is not going to be one — small claims is fine by me, and I am not going to make you hire a lawyer to argue about $600. Whatever the outcome, each of us pays our own legal costs.

Where this is settled. California law governs this agreement. If it ever has to go in front of a court, that court is in Monterey County, California, and we both agree that is the right place for it.

The small print, kept small

Notice. Anything either of us has to tell the other goes by email — to twade@builtbytyler.com for me, and to the address you gave me for you. It counts from the day it is sent, unless it bounces.
If one line fails. If a court decides one part of this page cannot stand, the rest of it still does.
What outlives the agreement. After you leave, these still apply: what you own, what I owe you if something goes wrong, who covers what if someone sues, your customers' details, and where a dispute is settled.
Letting something slide. If I do not enforce something once, that does not mean I have given it up.
Changes to this page. I can update it, but a change applies to you 30 days after I email it to you, and you can leave in that window if you do not like it. Your build fee, your monthly and anything already quoted never change retroactively.

Agreed

BUILTBYTYLER LLC, a California limited liability company

By:
Tyler Wade, Member
Date:

CLIENT

The full legal name of your business:
(the name on your licence, your Secretary of State filing, or your DBA — not the trading
name on the truck, if they are different)

What it is: Sole proprietor / Partnership / LLC / Corporation

By:
Print name:
Title:
Date:

Signing means you have read this page and the packages sheet and you agree to both. Paying the first invoice does the same thing.

BuiltByTyler LLC · Monterey, California · twade@builtbytyler.com Last updated 6 September 2026.